Terms and conditions

§ 1 General provisions  

1. Online shop available at www.dflorablind.com maintained  
   jest przez Artur Załęski , przedsiębiorcę prowadzącego działalność gospodarczą – nierejestrowaną z siedzibą wNowodworze (33-112) przy ul. Nowodworze 53F  (który to adres stanowi także adres do doręczeń), wpisanego do Centralnej Ewidencji   i Informacji o Działalności Gospodarczej, adres poczty elektronicznej: dflorablind@yahoo.com, numer telefonu kontaktowego: (+48) 536 891 141, w dalszej treści niniejszego Regulaminu zwany „Sprzedawcą”. 
2. These Terms and Conditions are addressed both to Clients who are Consumers and to Clients who are non-Consumers using the  
   from the Online Shop or concluding Sales Agreements (with the exception of provisions addressed exclusively to non-consumer Customers). 
3. Acceptance of the provisions of the Terms and Conditions is voluntary, but necessary to place an Order. 
4. Whenever the following terms are used in the further wording of the Terms and Conditions, they are to be understood in the sense given below: 
5. Price - the amount of gross remuneration (including tax) payable to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement, specified in Polish zloty or in another currency. The price does not include delivery costs, unless the terms and conditions applied  
   in the specific case provide otherwise. 
6. Business Day - one day from Monday to Friday excluding public holidays. 
7. Client - (1) a natural person; or acting through an authorised person (2) a legal person; or (3) an organisational unit without legal personality which is granted legal capacity by law; having full legal capacity.  
   If the Customer is a natural person with limited legal capacity, he or she is obliged to obtain the legally effective consent of his or her statutory representative for the conclusion of the Sales Agreement and present such consent  
   at any request of the Seller, while as a rule Sales Agreements concluded within the framework of the Internet Shop have the nature of agreements commonly concluded for minor everyday matters. 
8. Civil Code - the Civil Code Act of 23 April 1964 (i.e. Journal of Laws 2019, item 1145 as amended). 
9. Consumer - a natural person making a legal transaction with a trader which is not directly related to his/her business activity  
   or professional or non-professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. 
10. Newsletter – Usługa elektroniczna, która umożliwia korzystającym z niej Klientom otrzymywanie od Sprzedawcy cyklicznych informacji  
    o Produktach, Sklepie Internetowym, w tym nowościach i promocjach na podany przez Klienta adres e-mail,  
    za wyraźną zgodą Klienta. Zasady świadczenia przez Sprzedawcę usług Newsletter określa odrębny regulamin udostępniony w ramach Sklepu Internetowego. 
11. Product - a movable item available at the Online Shop which is the subject of a Sales Contract between the Customer and the Seller, against payment of the Price. All Products presented in the Online Shop are free from physical and legal defects.  
    and have been legally introduced into the Polish market. 
12. Terms and Conditions - this document setting out the rules for concluding Sales Contracts through the Store on behalf of Customers. The Terms and Conditions define the rights and obligations of the Customer and the Seller. With regard to services provided electronically, these Terms and Conditions are the rules and regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (i.e. Journal of Laws of 2019, item 123, as amended). 
13. Online shop - the platform for placing orders by the Customer operated by the Seller and available at the following web address: www.dflorablind.com. 
14. Sprzedawca – Artur Załęski, przedsiębiorcę prowadzącego działalność gospodarczą – nierejestrowaną z siedzibą w Nowodworze (33-112) przy ul. Nowodworze 53F (który to adres stanowi także adres do doręczeń), wpisanego do Centralnej Ewidencji  
    and Information on Economic Activity, e-mail address: dflorablind@yahoo.com, contact telephone number: (+48) 536 891 141
15. (charge as for a standard call - according to the price list of the relevant operator)  
16. Sales Agreement - a sales agreement, as defined by the provisions of the Civil Code, concerning the Seller's sale of a Product to the Customer against payment of the Price plus any additional charges, including shipping costs, the terms of which are defined in particular by these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller with the use of means of distance communication, after acceptance of the Order by the Seller under the terms and conditions specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, the Price, shipping costs and other essential conditions. The mere addition of a product to the shopping cart on the website does not constitute the conclusion of the Sales Agreement or an obligation to conclude it. 
17. Consumer Rights Act - Act of 30 May 2014 on consumer rights (i.e. Journal of Laws 2019, item 134 as amended). 
18. Order - Customer's declaration of intent expressing a direct wish to conclude a Sales Agreement at a distance, placed by means of distance communication, specifying the Product with respect to which the Customer makes an offer to conclude a Sales Agreement and Customer's data necessary for the possible conclusion and performance of a Sales Agreement. The order of each Product shall be treated as an independent offer by the Customer to conclude a Sales Agreement. An Order may be assigned a single number. Acceptance of an Order signifies the conclusion of a Sales Agreement.  

§ 2 Obligations of the Parties 

1. The Seller makes the following services available to Customers free of charge via the Online Shop: 
   • the ability to place Orders and conclude Sales Agreements, under the terms and conditions set out in these Terms and Conditions; 
   • presenting customers with marketing content tailored to their interests; 
   • the ability to browse Content located within the Shop; 
   • Newsletter. 
2. In particular, the customer is obliged to: 
3. to provide only true, current and all necessary data in the forms made available in the Online Shop (the correctness of the data is the responsibility of the Customer); 
4. promptly update the data, including the personal data provided by the Customer; 
5. use the services and functionalities made available by the Seller in a manner compliant with the provisions of applicable law, the provisions of these Terms and Conditions, as well as with the accepted custom and rules of social coexistence in a given scope; 
6. timely payment of the Price and other costs agreed between the Customer and the Seller in full; 
7. timely collection of Products ordered using the cash on delivery and cash on delivery payment method; 
8. not to undertake any actions, including but not limited to sending or placing in the Online Shop unsolicited commercial information or placing any content that violates the provisions of law (prohibition of placing illegal content), modifying in an unauthorised manner the content provided / published by the Seller. 
9. Wszelkie reklamacje związane ze świadczeniem usług można składać pisemnie na adres: Nowodworze (33-112) przy Nowodworze 53F  or electronically by e-mail to: dflorablind@yahoo.com.
10. The Seller shall respond to the complaint as soon as possible, but no later than within 14 days of its submission. If the time needed  
    The customer will be informed immediately if the period for processing the complaint is longer due to circumstances beyond the Seller's control. 

§ 3 Conclusion of the Sales Contract   

1. The Seller makes it possible to place Orders for Products via the Online Shop.
2. Once the order has been placed, the product will be dispatched within 2 working days to the address specified in the order. 
3. As part of the development of the services provided, the Seller may introduce further ways of placing Orders, under the terms and conditions set out in these Terms and Conditions. 
4. The conclusion of the Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order. 
5. The Seller enables the Customer to place an Order via the Online Shop in the following manner and sequence: 
6. The customer adds the selected Product(s) to the basket and then proceeds to the order form. 
7. In the order form, it is necessary for the Customer to provide the following details concerning the Customer: name and surname, address (street, house/flat number, postal code, town, country), e-mail address, contact telephone number and details concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment. In the case of Customers who are not Consumers, it is also necessary to provide so-called company data, and if they have requested a VAT invoice as part of the form, also the VAT ID number. 
8. The customer chooses one of the delivery methods provided by the Seller. 
9. The Customer chooses the method of payment of the Price and any other total costs of the Sales Contract indicated on the order form. 
10. The Customer sends an Order (submits an offer) to the Seller using the functionality made available for this purpose in the Internet Shop (button: ‘Order and pay’). In the case of a Customer who does not have an Account and has not previously accepted the Terms and Conditions, acceptance of the Terms and Conditions and Privacy Policy is required. 
11. In the course of placing an Order, until the ‘Order and pay’ button is pressed, the Customer has the possibility of correcting the entered data himself by adding or removing the respective item from the Basket.  
12. Depending on the payment method selected, the customer may be redirected to the pages of a third-party payment service provider,  
    w celu dokonania płatności. 
13. In response to an Order, the Seller immediately sends an automatic message to the Customer at the e-mail address provided by the Customer for that purpose.  
    with confirmation of receipt of the Order. 
14. Once the Order has been verified, without unreasonable delay, the Seller shall send the Customer a message at the e-mail address provided, with: 
15. confirmation of acceptance of one or more individual offers for the Products, made as part of the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order with respect to the Products indicated in the message); or 
16. information about the impossibility of accepting all offers for Products placed under the Order due to non-payment. 
17. The Sales Contract is concluded upon confirmation of the offer(s). 
18. The Seller shall endeavour to ensure the availability of all Products. In the event that performance is not possible and in other situations defined by law, the relevant provisions of the Civil Code, including Articles 493-495 of the Civil Code, may apply,  
    in particular concerning the obligation to return the performance (price paid) to the Consumer without delay. 
19. The total value of the Order includes the Price, the shipping costs and any other costs incurred at the Customer's express request. The total Price  
    including taxes of the Product being the subject of the Order, as well as of the costs of delivery (including transport, delivery and postal services charges) and of other costs, and when the amount of these charges cannot be determined - of the obligation to pay them, the Customer is informed during the placement of the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement. 

§ 4 Payments   

1. The Seller shall make the following payment methods available to the Customer: 
2. by bank transfer to the Seller's bank account; 
3. electronic payments and payment card payments via authorised services (Przelewy24), in accordance with the information made available within the Online Shop; 
4. The current payment methods available are specified in the Online Shop under ‘Payment methods’. The available payment methods may depend on  
   on the delivery method or Product chosen by the Customer. The available payment methods may change when several Orders are placed at the same time, in particular with regard to the Products covered by them.  
5. Settlement of electronic payment and payment card transactions is carried out according to the Customer's choice via authorised services. 
6. If the Seller does not receive payment from a Customer who has chosen to pay in advance, i.e. by bank transfer, electronic payment or payment card, the Seller may contact the Customer to remind him/her of the payment, including by sending an appropriate e-mail message. Failure to make payment within 4 days of placing an Order, and then within an additional 3-day period, will result in non-acceptance of the Order placed.  
   przez Klienta w ramach Zamówienia oferty.  
7. Processing of the order takes place once the payment has been credited. 

§ 5 Delivery of the Product(s)  

1. Delivery of the Product(s) is available in the territory of the Republic of Poland. 
2. The delivery of the Product(s) to the Customer is chargeable, unless otherwise stated in the Sales Contract. Currently available methods and costs of Product delivery  
   are indicated to the Customer under the ‘Delivery Costs’ tab. The Seller provides the Customer with the following methods of delivery of the Product: 
3. DPD courier service 
4. The available delivery methods may depend on the payment method or the Product selected by the Customer. The available delivery methods are subject to change  
   in the event that several Orders are placed at the same time, in particular in view of the Products covered by them. 
5. The total waiting time for the Customer to receive the Product (delivery time) consists of the time taken to prepare the Order for shipment  
   by the Seller and the time of delivery of the Product by the carrier. 
6. The total waiting time for the Customer to receive the Product (delivery time) consists of the time taken to prepare the Order for shipment 
7. credit of the Seller's bank account or settlement account - if the Customer chooses payment by bank transfer, electronic payment or payment card 
8. The delivery time of the Product by the respective carrier, which depends on the form of delivery chosen by the Customer, must be added to the above time. 

§ 6 Product(s) complaint 

1. It is recommended to check the contents of the parcel in the presence of an employee of the courier company / carrier at the time of delivery and to draw up a complaint report. Checking the contents of the parcel in the presence of an employee of the courier company / carrier is free of charge and is his responsibility. 
2. If the delivered parcel is visibly damaged (there are signs of flooding, significant dents, tears in the packaging, etc.), it is advisable to refuse it. In this case, the parcel will be immediately returned to the Seller for clarification and redelivery of the ordered Product(s). 
3. Legal basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty)  
   are set out in the provisions of the Civil Code Act, in particular Articles 556 et seq. of the Civil Code. 
4. Reklamacja może zostać złożona przez Klienta pisemnie na adres: Pietrzykowice (34-326) przy ul. Prosta 12 Jeżeli reklamacja dotyczy Produktu, zwykle celowe jest jego dostarczenie Sprzedawcy razem z reklamacją, w celu umożliwienia Sprzedawcy zbadania Produktu.  
5. In the event that a sold Product has a defect, the Customer may: 
6. make a statement about reducing the price or withdrawing from the Sales Agreement, unless the Seller immediately and without undue inconvenience for the Customer replaces the defective Product with a defect-free one or removes the defect. The reduced price shall be in such proportion to the contract price as the value of the Product with the defect remains to the value of the Product without the defect. The Customer may not withdraw from the contract if the defect in the Product is insignificant; 
7. demand to replace the Product with a defect-free one or to remove the defect. The Seller shall be obliged to replace the defective Product with a defect-free one.  
   or remove the defect within a reasonable time without undue inconvenience for the Customer; 
8. subject to the reservations and conditions set out in the relevant provisions of the Civil Code. 
9. The Customer may, instead of the rectification of the defect proposed by the Seller, demand the replacement of the Product with a defect-free one or, instead of replacing the Product, demand the rectification of the defect, unless bringing the Product into conformity with the agreement in a way chosen by the Customer is impossible or would require  
   to be unreasonable costs in comparison with the method proposed by the Seller. When assessing the excessiveness of the costs, the value of the Product free from defects, the type and significance of the defect found shall be taken into account, as well as the inconvenience to which the Customer would be exposed by another way of satisfaction. 
10. It is recommended that the Customer specify in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request for the method of bringing the Product into conformity with the Sales Agreement or declaration of price reduction or withdrawal  
    from the Sales Agreement; and (3) contact details of the complainant - this will facilitate and speed up the handling of the complaint by the Seller. The requirements specified in the preceding sentence are in the form of a recommendation only and shall not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint. 
11. The Seller shall respond to the Customer's complaint immediately, but not later than within 14 days of its receipt. If the Customer has demanded replacement of the item or removal of the defect or has made a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this demand within 14 days of its receipt, it shall be deemed that the Seller has acknowledged the demand as justified. 
12. The Seller shall be liable under the warranty if a physical defect is found before the lapse of two years from the date of delivery of the Product to the Customer. A claim for rectification of a defect or replacement of the Product with a defect-free Product shall become time-barred after one year from the date of discovering the defect, however, in the case of an Order placed by a Consumer - the period of limitation shall not end before the lapse of the period referred to in the first sentence. 

§ 7 Guarantee 

1. In the case of Products covered by a guarantee, information on the existence and content of the guarantee is presented each time on the website of the Online Shop. 

§ 8 Withdrawal from the Sales Contract 

1. A customer who is a Consumer who has concluded a Sales Contract may withdraw from the Contract within 14 (fourteen) days without stating a reason. 
2. The period for withdrawal from a Sales Contract shall commence for a Sales Contract in the performance of which the trader delivers the Product - from the taking possession of the Product by the Consumer or a third party indicated by the Consumer other than the carrier, and in the event that the Sales Contract covers a number of Products which are delivered separately, in batches or in parts - from the taking possession of the last Product, batch or part, for other contracts - from the date of their conclusion. 
3. The consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. The declaration may be submitted on a form, a specimen of which has been provided by the Seller on the Shop's website at the following address: www.matprofex.pl . To meet the deadline it is sufficient to send the declaration in writing to the Seller's address or electronically to: biuro@matprofex.pl before its expiry. 
4. A consumer may withdraw from a Sales Contract by submitting a statement of withdrawal to the Seller via the form made available to  
   on the website at: www.matprofex.pl/zwroty Sending the declaration before the deadline is sufficient to meet the deadline. The Seller shall immediately acknowledge to the Consumer the receipt of the form submitted via the website. 
5. In the event of withdrawal from the Sales Contract, it shall be deemed not to have been concluded. 
6. If the Consumer has made a declaration of withdrawal from the Sales Contract before the Seller has accepted his offer, the offer shall cease to be binding. 
7. The Seller is obliged to return all payments made by the Consumer, including the cost of Product delivery to the Consumer, immediately, no later than within 14 days of receipt of the Consumer's statement of withdrawal from the Sales Contract. The Seller may withhold the reimbursement of payments made by the Consumer until it has received the Product back or the Consumer has provided proof of Product return, whichever event occurs first. 
8. The Consumer is obliged to return the Product to the Seller immediately, but no later than within 14 days from the date on which he or she withdrew from the Sales Agreement. It is sufficient to return the Product to the Seller's address before this deadline. 
9. If the Consumer exercising his/her right of withdrawal has chosen a method of delivery of the Product other than the least expensive usual method of delivery offered by  
   by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer. 
10. In the event of withdrawal from the Sales Contract, the Buyer shall bear the costs of returning the Product(s) to the Seller. 
11. The consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to establish the nature, characteristics and functioning of the Product. 
12. The seller shall refund the payment using the same means of payment as the consumer used, unless the consumer has expressly agreed to  
    for another way of return which does not incur any costs for him. 
13. The Customer who is a Consumer shall not have the right to withdraw from the Sales Contract with regard to contracts in which the Product is a non-refabricated item manufactured to the Consumer's specifications or intended to meet the Consumer's individual needs. 
14. The Customer who is a Consumer shall not have the right to withdraw from the Sales Contract in relation to contracts in which the Product is a perishable item or has a short shelf life. 
15. The Customer who is a Consumer shall not have the right to withdraw from the Sales Contract in relation to contracts in which the Product is an item delivered in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery. 

§ 9 Protection of personal data 

1. The personal data of the Customer(s) is processed by the Seller as Data Controller. 
2. All information regarding the processing and protection of personal data is contained in the ‘Privacy Policy’ tab available in the Online Shop. 

§ 10 Final provisions  

1. These Regulations are effective as of 17.10.2024. 
2. Contracts concluded by the Seller shall be concluded in the Polish language. 
3. The content of these Terms and Conditions may be recorded by printing, saving to a medium or downloading at any time from the website of the Online Shop. 
4. The content of the Sales Agreement is recorded, secured, made available and confirmed to the Customer by sending the Customer an e-mail confirming the Order and attaching a proof of purchase to the parcel containing the Product. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Internet Shop. 
5. The Seller informs that the use of the Internet Shop via a web browser, including placing an Order, as well as establishing a telephone connection, may be connected with the necessity of incurring costs of connection to the Internet (data transfer fee) or costs of telephone connection, according to the tariff package of the service provider the Customer uses. 
6. In matters not covered by these Regulations, the generally applicable provisions of Polish law and other relevant provisions of generally applicable law shall apply. 
7. If a dispute arises under the concluded Sales Agreement, the parties will seek to resolve the dispute amicably. The applicable law  
   for the settlement of any disputes arising under these Terms and Conditions is Polish law. 
8. The Seller reserves the right to change the content of these Regulations. All orders accepted by the Seller for execution before the effective date of the new Terms and Conditions are executed on the basis of the Terms and Conditions that were in effect on the date of placing the order by the Customer.